Contact
Contact Sodatidebalance: two desks and which one you need
There are two desks. The order desk, +1 (302) 200-3480, handles tracking, changes and refunds, and its opening hours are not published. The website desk, [email protected], handles pages, typos, privacy and press, Monday to Friday, 9:00am - 5:00pm ET. The website desk cannot see orders, so refunds, tracking and order changes go to the telephone. Returns go to 390 Park Avenue, Floor 3, New York, NY 10022, USA, which is not the office address at 520 Madison Avenue, Floor 8, New York, NY 10022, USA. Two questions belong to neither desk: which probiotic strain is in the capsule, which is not published, and whether you should take this alongside a medicine, which belongs with a clinician.
By the Sodatide Editorial Desk · Medically reviewed by Dr. Meetal Mehta, Physician · Revised
Two desks
Which one you need, and why there are two
The order desk, +1 (302) 200-3480. Order desk - orders, tracking, changes and refunds. It belongs to the seller, it can see your order, and it is the only route to a parcel, a change or a refund. The hours the order desk keeps are not published. Nothing supplied with this stock states them, so this site prints the number and leaves the opening times blank rather than inventing a working day.
The website desk, [email protected]. Website desk - pages, typos, privacy and press, Monday to Friday, 9:00am - 5:00pm ET.
The split is not a formality and it is worth being blunt about. The website desk cannot see orders. There is no order screen at that address, no tracking view and no way to issue a refund. Anything involving money, a parcel or a change to an order goes to the order desk on +1 (302) 200-3480. A refund request emailed to the website address does not start a refund; it waits until somebody reads it and tells you to call the number that was on the page already.
So: money, parcels and orders by telephone. Pages, typos, privacy and press by email. Anything medical belongs with a clinician, and the label says so itself.
Order desk
+1 (302) 200-3480
Order desk - orders, tracking, changes and refunds
Opening hours: not published
Orders, tracking, changes and refunds. Have the order ID, the date you paid and the lot code from the bottle in front of you.
Website desk
[email protected]
Website desk - pages, typos, privacy and press
Monday to Friday, 9:00am - 5:00pm ET
Corrections, typos, privacy and press. Quote the page and the line and the correction will be made and dated.
Which desk do I need?
Thirteen common reasons to get in touch
Two of the thirteen belong to neither desk, and saying so is more useful than routing them to one.
| Reason | Desk | What to have ready |
|---|---|---|
| My parcel has not arrived | Order desk | +1 (302) 200-3480, with the order ID |
| I need a tracking number | Order desk | It is in the order email; the desk can read it out |
| I want a refund | Order desk | Have the order ID and the date you paid |
| I want to change or cancel an order | Order desk | Call as early as you can |
| I was charged the wrong amount | Order desk | The desk can see the charge; this site cannot |
| Where do I send a return? | Order desk | Confirm the address on the call before posting |
| The lot code on my bottle does not match this site | Order desk | It can tell you what was shipped to you |
| There is a typo or an error on a page here | Website desk | [email protected], Monday to Friday, 9:00am - 5:00pm ET |
| A page here says something the label does not | Website desk | Quote the page and the line; corrections are dated |
| A privacy or data question about this site | Website desk | Pages, privacy and press only |
| Press or a partnership question | Website desk | The website desk handles press |
| Which probiotic strain is in it, and how many CFUs? | Neither | Not published. Species are printed; strain codes and a CFU count are not |
| Should I take this with my medication? | Neither | A clinician. The label itself says to ask one before use |
Addresses
Two buildings, and they are not interchangeable
Returns. 390 Park Avenue, Floor 3, New York, NY 10022, USA
That is where a parcel goes on a guarantee claim. The buyer pays return shipping, and the seller asks you to use tracking. Include your full name, the email on the order and the order ID. Confirm the address on the call before you post anything, because an address printed on a website is not the same as the one the desk gives you on the day.
Office. 520 Madison Avenue, Floor 8, New York, NY 10022, USA
That is the correspondence address for the website desk. Nobody there is expecting bottles, and a return sent to it cannot be matched to an order.
Those two addresses, the telephone number and the two email addresses are the whole of the published contact information for this product. No other office, warehouse or facility is named anywhere, and neither is a manufacturer.
What neither desk can do
Tell you which strains are in the capsule or how many live organisms it holds, because the label prints neither. Send you a certificate of analysis: The lot and certificate references supplied with this stock are draft label values, not laboratory proof. No certificate of analysis document has reached this desk, and a reference string is not a document. Or advise you on whether to take it, which is a clinician's job.
Getting a fast answer
Six things that shorten every call
Pick the desk first
Orders, money and parcels go to the order desk on +1 (302) 200-3480. Pages, typos, privacy and press go to [email protected]. Sending an order question to the website address adds days and changes nothing.
Have the order ID ready
It is in the order email. It is the first thing the order desk asks for and almost nothing can be looked up without it.
Know the date you paid
The 60-day money-back window is described as running from purchase and the event that starts it is not defined, so the date on your receipt is the date both sides can point at.
Read the lot code off the bottle
This stock is lot SOD-26/SO-3431. If yours differs, say so early in the call, because it changes which batch is being discussed.
Count the bottles
Opened, part-used and sealed. Nothing published says they are treated differently on a return, which is exactly why you will be asked.
Ask the unpublished questions directly
Delivery time, carrier, international shipping, partial refunds, restocking fees, the desk's own opening hours and what starts the guarantee clock are all not published on this site because they are unpublished. The desk can answer them for your order in one call.
The sixth is the one most people skip. A large part of what this site marks as not published is unpublished rather than unknowable, and one call settles it for your own order.
One number for orders, one address for pages
Order desk +1 (302) 200-3480 for orders, tracking, changes and refunds, with opening hours not published. Website desk [email protected] for corrections.
See the packs and the guarantee
Order desk +1 (302) 200-3480 · opening hours not published
Questions
Contact Sodatidebalance: common questions
What is the Sodatide phone number?
When is the order desk open?
Can I email about my order?
Is there a seller email address as well?
What are the two addresses for?
Can you tell me which probiotic strain is in it?
Can you send me the certificate of analysis?
Will you publish my review?
References
- National Institutes of Health, Office of Dietary Supplements. Probiotics: Fact Sheet for Consumers. https://ods.od.nih.gov/factsheets/Probiotics-Consumer/
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
Every source above was opened and read on September 30, 2026. None of them tested Sodatide itself. They describe the named ingredients and the product category, which is a different thing from testing this finished formula.